Partner Program · October 2026White Label · Every Fresh Digital service

Your brand.
Our team.
Your clients.

The Fresh Digital Partner Program lets agencies and web partners offer SEO, AEO, Google Business Profile, Google and Meta Ads, social media and websites under their own brand. You look after the client. We deliver the work, unbranded, behind the scenes. Every partnership runs under a mutual NDA signed by both parties.

◆ At a glance
You own the client
Relationship, contact, account management and billing all stay with you.
We stay invisible
No Fresh Digital branding, no direct contact, all under a mutual NDA.
Simple billing
We invoice you at wholesale. You set your margin. 30-day rolling. Ad spend billed direct by the platform.
Sign the NDA ↗
Prepared for
Partner agency
Details completed on signing
Prepared by
Mitchell Galvin
Account Director, Fresh Digital
Fresh Digital
Robina, Gold Coast
Est. 2011 · Peter Groves, Managing Director
01 · Overview

How the partnership works

Fresh Digital works with agencies and web partners across Australia on a white label basis. You own and look after the client. We deliver the work behind the scenes, under your brand, so you can offer more services without hiring a team to fulfil them.

The Partner

You own the client

  • Owns the client relationship, contract and all client communication.
  • Handles account management, sales, quoting and client billing.
  • Sets your own retail pricing and margin.
  • Passes through briefs, access and approvals from the client.
Fresh Digital

We fulfil, unbranded

  • Delivers the agreed services to the agreed scope and timeframes.
  • Works under your brand, never ours, in anything client-facing.
  • Supplies unbranded or partner-branded reports on request.
  • Reports progress to you, not to your client.
02 · Services

What we deliver, white label

Every Fresh Digital service can be delivered under your brand, so you can offer your clients the full digital mix and the results Fresh Digital is known for. Scope is agreed per client in a written work order before any work starts.

Service

SEO

Technical, on-page and local SEO, content and link building, with monthly ranking reports.

Service

AEO

Answer Engine Optimisation, helping clients get cited in AI answers and search features.

Service

Google Business Profile

Profile optimisation, posts, photos and review strategy for local visibility.

Service

Google Ads

Search, Performance Max and local campaigns, built and managed for leads.

Service

Meta Ads

Facebook and Instagram campaigns, lead forms and creative.

Service

Social media

Content planning, creation and scheduling across the client's channels.

Service

Websites

Design and build of fast, mobile-first websites, ready to rank.

Service

Branding

Logo and brand refreshes that work everywhere, from a social avatar to a vehicle wrap.

03 · White Label Commitments

Your brand, always

These are the commitments Fresh Digital makes to every partner.

◆ 01

No Fresh Digital branding

Nothing client-facing will carry Fresh Digital branding, logos, links or credits, unless you ask for it in writing.

◆ 02

Unbranded reporting

Reports are supplied unbranded, or with your logo and colours, on request.

◆ 03

No direct contact

Fresh Digital will not contact your clients directly unless you ask us to, and then only as part of your team (for example, using a partner email address or alias you approve).

◆ 04

Non-solicitation, both ways

Under the mutual NDA, neither party will solicit, approach or accept business directly from clients introduced through the partnership, or solicit the other's staff, during the partnership and for 12 months after it ends.

◆ 05

Client approaches

If one of your clients contacts Fresh Digital directly, we will refer them back to you and let you know.

◆ 06

No public credit

We will not list your clients, or work done for them, in our case studies or portfolio without your written permission.

04 · NDA Basis

Protected by a mutual NDA

All white label work proceeds under a mutual non-disclosure agreement between Fresh Digital and the Partner, signed and dated by both parties before any client details are shared. Here is what it means in plain English.

◆ What the mutual NDA covers

Signed once, covers every client you bring us
  • ◆
    Information is protected both ways. Proprietary Information shared by either party, such as client details, pricing, strategies and processes, stays confidential and is only used for the work.
  • ◆
    Mutual non-solicitation. Neither party will solicit, approach or accept business directly from clients introduced through the partnership, or solicit the other's staff, during the partnership and for 12 months after it ends.
  • ◆
    Protection that lasts. Confidentiality and non-solicitation obligations survive termination.
  • ◆
    Simple exit. Either party can end the NDA with 30 days' written notice.
  • ◆
    Governed by Queensland law. Neither party can assign the NDA without the other's written consent.
  • ◆
    Signed by both parties. Signed and dated by you, and countersigned for Fresh Digital by Robert Hickey.

Alongside the NDA, client accounts stay owned by the client or by you where possible, with Fresh Digital given user access that is removed when work ends. The full NDA is provided for review and signing directly, and is not published online.

05 · Communication & SLAs

How we work together

One partner contact, clear channels and fast turnaround.

Service levelTarget
Response time, most thingsInstant, by mobile on 0485 950 210
Change requests2 to 3 business days
New client onboarding7 to 10 days
Business hoursMon to Fri, 8am to 5pm AEST
ChannelUse
Dedicated partner contactMitchell Galvin
EmailBriefs, approvals, requests
PhoneAnything, any time in hours
Mobile0485 950 210
06 · Onboarding & Reporting

From brief to first report

Every new client follows the same simple process.

01
Partner brief
You send the client brief, goals, budget and any existing access.
02
Work order
Fresh Digital confirms scope, timeframe and wholesale fee in writing. Work starts once you approve it.
03
Access & setup
Account access is granted, tracking is checked and a baseline is recorded.
04
Delivery
Work is delivered to the agreed scope, with updates sent to you.
05
Reporting
Monthly reports, unbranded or in your branding, ready to forward to your client.

Reporting: unless agreed otherwise, Fresh Digital supplies a monthly report for each ongoing service, showing the key analytics for that service (for example rankings, traffic, leads or ad results). Reports are delivered to the partner only. The partner decides what is passed on to the client.

07 · Case Studies

Results that speak for themselves

See the kind of work your clients get under your brand. Browse real Fresh Digital results across SEO, ads, websites and more.

◆

Fresh Digital case studies. Real campaigns and real outcomes from our clients.

View our case studies ↗
08 · Billing

Billing, kept simple

◆ 01

Who invoices who

Fresh Digital invoices you, the partner, at the wholesale rates agreed. You invoice your client and set your own price and margin. Fresh Digital never invoices your clients.

◆ 02

Payment terms

Monthly services are invoiced in advance on the same date each month. Invoices are payable within the terms shown on each invoice.

◆ 03

30-day rolling

Ongoing services run on a 30-day rolling basis with no lock-in contract. Either party can stop a service with 30 days written notice.

◆ 04

Ad spend

Ad spend is billed directly to the client (or to you) by the platform, such as Google or Meta, for full transparency. It is never invoiced through, or marked up by, Fresh Digital.

◆ 05

GST

All fees are in Australian Dollars and exclude GST unless stated.

09 · Partner Pricing

Bespoke partner pricing

There is no one-size-fits-all rate card. Partner pricing is quoted per campaign and per client, based on what the work entails: the services, scope, competition and goals. Send us a brief and we come back with a wholesale quote, so you can set your own margin with confidence.

◆

How quoting works. Every quote is confirmed in writing in a work order before work starts. Ad spend is never part of our fee: it is billed directly by the platform.

10 · Our Process

Our process. Simple, transparent, effective

No black box. From the first call to ongoing growth, you always know what we're doing for your clients, why, and what it's returning.

01
Discovery
A deep dive into your goals, your customers and the competitive landscape, so the strategy is built on what's true for your business.
02
Strategy
A custom roadmap built around your specific goals and budget, never a one-size-fits-all package.
03
Execute
Our in-house team gets to work, on time, on budget, and to spec.
04
Optimise
Continuous iteration using real data, so results compound month on month rather than plateauing.
05
Report
Clear monthly reports in plain English, the rankings, traffic and enquiries that matter, with no jargon.
06
Scale
Double down on what works and expand into new channels as the results give us room to grow.
11 · Why Fresh Digital

Straight talking. Data driven. Results first.

We're a team of digital experts on the Gold Coast, genuinely passionate about helping businesses grow online. With 40+ years of combined director-level experience and 14 years established across the APAC digital arena, we've helped thousands of businesses solve their online marketing challenges.

The Fresh Digital team in session
Your strategy, our team
4.7
★★★★★ Live Based on 67 Google reviews
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★★★★★
"Outstanding service and the product was exactly what I was after."
Mick PolsGoogle
★★★★★
"Customer service and knowledge second to none. Highly recommend."
Robert MartinGoogle
★★★★★
"Rob explained everything in detail and the prices were very affordable."
Chloe SchofieldGoogle
★★★★★
"Always quick to respond and they follow up on everything immediately."
Brad TreloarGoogle
14yr
Established & trading since 2011
2,000+
Clients served across AU & APAC
40yr+
Combined director-level experience
✓
Tailor-made strategies, never one-size-fits-all packages.
✓
Simple, meaningful reports with metrics you'll actually understand.
✓
Affordable pricing for real work, done by real people.
✓
Gold Coast based, available and always responsive.
Peter Groves
Managing Director
Founder and driving force. 20+ years in digital strategy across Australia and APAC.
Rob Hickey
Director
SEO and Google Ads specialist building strategies that deliver measurable results.
Bell Thawornkul
Technical Director
Leads web development and infrastructure. Expert in performance and custom builds.
Nanthaporn Groves
Ads Marketing Manager
Manages paid advertising across Google and Meta with a data-driven approach to ROI.
◆ Inside Fresh Digital
Inside the Fresh Digital studio
Inside Fresh Digital
The Fresh Digital team at work
The Workstation
12 · Next Steps

Let's work together

Three simple steps: sign and date the mutual NDA, send us your first client brief, and we get to work under your brand. Robert Hickey countersigns and dates it for Fresh Digital, and a copy is sent to both parties.

Partner detailsTo complete
Agency legal name 
Trading name 
ABN 
Address 
Primary contact, email & phone 
Accounts contact 
Partner signatory name, title & date signed 
Fresh Digital countersignature & dateRobert Hickey
Note. The mutual NDA is a separate short document signed by both parties. We recommend it is checked by your lawyer before signing.

Sign the mutual NDA

Sign below to enter the mutual NDA and join the Fresh Digital Partner Program. A copy is sent to both parties on signing.

✕
✓

NDA signed

Fresh Digital · Australia's digital partner · 14 years of search & digital
mitch.g@freshdigital.com.au  ·  +61 7 3186 2165  ·  freshdigital.com.au
Suite 5/492 Christine Avenue, Robina, Gold Coast QLD 4226